Telecom BSS/OSS
Telecom transformation grounded in architecture, customer lifecycle and execution reality.
PMRG combines BSS/OSS domain expertise with AI-assisted governance, enterprise architecture and implementation leadership.
Customer and channel
Design consistent assisted and digital journeys across onboarding, self-care, service and retention.
- CRM and customer lifecycle
- Digital self-care
- Customer 360
- KYC and document journeys
- Notifications, service and support
Product, order and orchestration
Connect commercial intent to feasible, traceable and governed service fulfillment.
- Product catalog
- Order capture and decomposition
- Service order management
- Orchestration and activation
- Fallout and retry management
Inventory, charging and billing
Align resource availability, service state, commercial policy and financial events.
- Resource and service inventory
- Number and SIM lifecycle
- Charging and balance interactions
- Billing and invoice processes
- Payments, refunds and reconciliation
Architecture and modernization
Support target architecture, product selection, migration, integration and phased transformation.
- Capability and gap assessment
- ODA-aligned architecture
- API and event integration
- Migration and cutover planning
- Cloud, security and observability
AI-led governance
Improve requirement quality, vendor accountability, delivery visibility, testing and executive decision support across telecom programs.
- Requirement traceability
- Multi-vendor governance
- UAT and release readiness
- SLA and dependency intelligence
- Executive program dashboards
Why PMRG
Senior telecom architecture experience combined with practical delivery and AI transformation capability.
Discuss a Telecom Use Case
Have a specific BSS/OSS challenge or transformation goal? Let's review the architecture and define the path forward.